HR Insights

President’s Letter

A study conducted by Accenture concluded that global economic growth rates might double by 2035. The reason? The study projects that people will be 40% more productive thanks to advances in artificial intelligence (AI). With another report showing that 83% of organizations worldwide are prioritizing the adoption of AI in their business processes, we could certainly be well on our way.

Developments in AI are moving at a fast pace, and “ordinary” workers are leveraging tools like ChatGPT to perform or support their daily job functions. But as more and more people use AI for work, its shortcomings are becoming painfully obvious.

In this issue of HR Insights, Tricia Watkins discusses some of these shortcomings in her article, “Leave the Job Descriptions to Humans, Not to AI.” Inside, Watkins acknowledges that AI can do many remarkable things. However, she also outlines some of the ways it falls short—especially in human resources. From its inability to reflect the nuances of a job with precise word selection to its lack of emotional range and reflection of company culture, AI isn’t capable of writing a good job description.

At Employment Enterprises, some of our staff does use AI to aid their job functions. It’s a valuable resource to assemble information or automate processes. But it doesn’t (and shouldn’t) complete a project from start to finish. The technology just isn’t there yet.

In human resources, it’s hard to imagine machine learning ever getting there. After all, without the “human” in HR, what is left? AI can’t reflect feelings, culture, or empathy. As developments come about, we might find that AI technology is catching up with us, but for now, it’s best to have the human touch.

“A computer does not substitute for judgment any more than a pencil substitutes for literacy. But writing without a pencil is no particular advantage.” – Robert McNamara

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